Efektivitas Program Telepon Darurat 112 pada Dinas Komunikasi dan Informatika Kabupaten Musi Banyuasin
Keywords:
Quality of Service, Emergency Services, Emergency Phone 112Abstract
The 112 emergency phone has an important role in ensuring a quick and effective response in emergency situations that the community needs. The success of emergency response services lies in their effectiveness and speed in responding to various emergency situations, such as natural disasters, accidents, fires, and crimes. This study aims to determine the effectiveness of the 112 Emergency Telephone Program at the Communication and Informatics Office of Musi Banyuasin Regency. The research method used is quantitative with the effectiveness theory of Tangkilisan (2005: 141). Four main variables were studied, namely target achievement, adaptability, job satisfaction, and responsibility. The informants of this research consisted of the Head of Service, Head of Division and Employees in charge of the 112 Emergency Telephone Service at Dinkominfo Muba. Where the results show that the 112 call center in Muba has shown quite good effectiveness. This is evidenced by the achievement of satisfactory targets, good adaptability in dealing with emergency situations, a high level of job satisfaction among employees, and a strong sense of responsibility in carrying out tasks. However, there are still aspects that need to be improved to achieve more optimal effectiveness, such as the lack of socialization and education to the community, the lack of incentives and awards, and the number of prank calls.
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References
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