Implementasi Digitalisasi Birokrasi Daerah Pada Pemerintah Kota Pariaman

Abstract

This study examines the implementation of regional bureaucratic digitalization in Pariaman City Government amid the Industry 4.0 paradigm, where national policies such as Perpres No. 95/2018 on SPBE encounter impediments including infrastructural deficits, human resource competencies, and inter-organizational system integration. Primary objectives encompass comprehensive analysis of the implementation process, identification of facilitating and inhibiting factors, evaluation of public service quality impacts, and formulation of sustainable development strategies. Methodologically, a descriptive-analytical single-case study approach utilizes secondary data from official documents (2019-2024), thematic content analysis grounded in Janowski's transformation framework, and source triangulation for rigor. Key findings disclose the deployment of 15 core digital applications, including Pariaman Smart City, Dukcapil Online, OSS, and PRC, which elevated public satisfaction indices from 72% to 89%, reduced service processing from 7 to 3 days, yielded annual operational savings of Rp3.2 billion, and achieved 47% citizen adoption; enablers comprise transformational leadership and regulatory frameworks, whereas barriers involve IT human resource scarcity (merely 23 civil servants), digital divides, and cybersecurity vulnerabilities. Conclusions affirm substantial advancements toward smart city actualization, with implications advocating systematic human capacity building via training, public-private partnerships for infrastructure, regulatory harmonization, and collaborative innovation ecosystems to ensure enduring digital transformation.