Penerapan Inovasi Melalui Lantera ”Pelayanan Administrasi Nikah Terintegrasi” pada Disdukcapil Kabupaten Pasaman Barat
Keywords:
Collaborative Governance, Innovation, LANTERA, Population Administration, Bureaucratic EfficiencyAbstract
The problem of fragmented population administration and marriage registration services often forces the public to face convoluted bureaucracy and data redundancy. This study aims to analyze the implementation of the LANTERA (Integrated Marriage Administration Service) innovation at the Pasaman Barat Disdukcapil through the lens of Collaborative Governance theory. The research employs a qualitative method with an instrumental single case study approach. Data were collected through in-depth interviews with purposively selected key informants, observations, and documentation, then analyzed using the Miles and Huberman interactive model. The results indicate that LANTERA successfully created service time efficiency, with an average document completion time of 55 minutes through one-stop integration. However, the collaboration analysis reveals a power asymmetry between Disdukcapil and KUA due to differing institutional command structures between central ministries and local government. Although informal trust building has been established, the institutional design remains weak as SOPs do not yet detail conflict resolution mechanisms. Furthermore, challenges such as the digital divide for communities in remote areas and the vulnerability of innovation sustainability, which remains leader-dependent, persist. This study recommends strengthening regulations from a Regent's Decree to a Regional Regulation and aligning budgets to ensure network infrastructure stability and long-term program sustainability.
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References
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Lukman, J. P., Fitra, A. N. A., & Arnika, M. (2025). Inovasi pelayanan konsultasi dan pengaduan administrasi kependudukan secara terpadu (D’Trust) di Disdukcapil Kota Pinrang. Pena Bangsa, 1(1), 45–60. https://doi.org/10.69616/pb.v1i1.259
Miles, M. B., Huberman, A. M., & Saldana, J. (2014). Qualitative data analysis: A methods sourcebook (3rd (ed.)). Sage Publications.
Mursalin, M., Natsir, N., & Anas, M. (2024). Efektivitas Reformasi Birokrasi dalam Meningkatkan Pelayanan Publik. Student Research Journal, 2(4), 397–406. https://doi.org/10.55606/srjyappi.v2i4.1426
Nabila, A. A., Roziqin, A., & Kamil, M. (2024). Mengatasi permasalahan administrasi pernikahan dan kependudukan melalui inovasi pelayanan publik Jalan Berdua di Kota Pasuruan. Aplikasi Administrasi, 27(1), 1–12. https://doi.org/10.30649/aamama.v27i1.226
Wiranata, R. A., & Kristhy, M. E. (2022). Undang-Undang Nomor 25 Tahun 2009 Tentang Pelayanan Publik Sebagai Values Of Law Atas Pelayanan Publik Terhadap Penyandang Disabilitas. Jurnal Komunikasi Hukum (JKH), 8(1), 208–218.
Ansell, C., & Gash, A. (2008). Collaborative governance in theory and practice. Journal of Public Administration Research and Theory, 18(4), 543–571. https://doi.org/10.1093/jopart/mum032
Christian, L., Mustofah, A., & Pramudiana, I. D. (2025). Analisis disparitas aksesibilitas layanan administrasi kependudukan di wilayah kepulauan. Jurnal Riset Rumpun Ilmu Pendidikan, 4(2). https://doi.org/10.55606/jurripen.v4i2.5713
Dapadeda, A., & Emanuel, A. W. R. (2023). SIDARLIN: Evaluasi implementasi e-government dalam pelayanan publik pada Disdukcapil Kabupaten Sumba Timur. Jurnal Sains Dan Teknologi, 12(3), 857–864. https://doi.org/10.23887/jstundiksha.v12i3.73937
Kemendagri. (2024). Dukcapil dorong standar pelayanan berfokus pada inovasi dan digitalisasi. Disdukcapil Banda Aceh.
Lian, E., Kawuryan, M. W., & Rusfiana, Y. (2023). Kualitas layanan online berbasis WhatsApp dalam pelayanan administrasi kependudukan. Public Service and Governance Journal, 4(1), 32–43.
Lukman, J. P., Fitra, A. N. A., & Arnika, M. (2025). Inovasi pelayanan konsultasi dan pengaduan administrasi kependudukan secara terpadu (D’Trust) di Disdukcapil Kota Pinrang. Pena Bangsa, 1(1), 45–60. https://doi.org/10.69616/pb.v1i1.259
Miles, M. B., Huberman, A. M., & Saldana, J. (2014). Qualitative data analysis: A methods sourcebook (3rd (ed.)). Sage Publications.
Mursalin, M., Natsir, N., & Anas, M. (2024). Efektivitas Reformasi Birokrasi dalam Meningkatkan Pelayanan Publik. Student Research Journal, 2(4), 397–406. https://doi.org/10.55606/srjyappi.v2i4.1426
Nabila, A. A., Roziqin, A., & Kamil, M. (2024). Mengatasi permasalahan administrasi pernikahan dan kependudukan melalui inovasi pelayanan publik Jalan Berdua di Kota Pasuruan. Aplikasi Administrasi, 27(1), 1–12. https://doi.org/10.30649/aamama.v27i1.226
Wiranata, R. A., & Kristhy, M. E. (2022). Undang-Undang Nomor 25 Tahun 2009 Tentang Pelayanan Publik Sebagai Values Of Law Atas Pelayanan Publik Terhadap Penyandang Disabilitas. Jurnal Komunikasi Hukum (JKH), 8(1), 208–218.
