Transformasi Digital: Meningkatkan Efisiensi Pelayanan Publik Ditinjau dari Perspektif Administrasi Publik
Keywords:
Digital services, public administration, efficiencyAbstract
Digital transformation in increasing the efficiency of public services Examined from the perspective of public administration. Public services are an important aspect in public administration. The government started implementing of digital services, but it often faced with challenges of efficiency and limited resources. This research used a qualitative approach using literature review. In the era of digitalization, the adoption of digital technology in various aspects of public administration allows internal processes such as data management, communication and archiving to be increased in efficiency, speed up service processes and increase service accessibility for the public. With the implementation of digitalization of public services, good coordination between various related parties, both from the government and the private sector, in formulating, implementing and managing public services provided digitally is important to ensure that the services provided are in accordance with community needs, as well as ensuring that The digital system used can run well and provide maximum benefits for society. Thus, a deep understanding of public administration and the application of digital technology is key in ensuring efficiency, transparency and better quality of public services for the community.
Metrics
References
Ani Yunaningsih, Indah, D., & Septiawan, F. E. (2021). Upaya Meningkatkan Kualitas Layanan Publik Melalui Digitalisasi. Altasia : Jurnal Pariwisata Indonesia, 3(1), 9–16. https://doi.org/10.37253/altasia.v3i1.4336
Bagus, A., & Adnan, M. F. (2017). Layanan, Pelaksanaan Puskesmas, E-puskesmas D I Ilmu, Jurusan Publik, Administrasi Universitas, F I S Padang, Negeri. 33–38.
Cox, R. W. (2015). Public administration in theory and practice. In Public Administration in Theory and Practice. https://doi.org/10.4324/9781315663050
Dahl, R. A. (2018). The Science of Public Administration: Three Problems. Democracy, Bureaucracy, and the Study of Administration, 60–76. https://doi.org/10.4324/9780429501036-6
Denzin, N. K., & Lincoln, Y. S. (2009). Handbook of Qualitative Research. Yogyakarta: Pustaka Pelajar.
Diana, B. A. (2019). KONSEP E-OFFICE MENUJU PERUBAHAN PELAYANAN BIROKRASI BERBASIS DIGITAL (good governance). Rabit : Jurnal Teknologi Dan Sistem Informasi Univrab, 6(1), 2019.
Eka Patrisia, N., Anwar, F., & Dwi, A. S. (2021). Mimbar : Jurnal Penelitian Sosial dan Politik. 10(1).
Engkus, N. (2017). Administrasi Publik Dalam Perspektif Ekologi. Jispo, 7(1), 91. https://doi.org/10.15575/jp.v7i1.1739
Hastiyanto, F. (2018). KRITIK EPISTEMOLOGIS PARADIGMA ADMINISTRASI PUBLIK. Jurnal Administrasi Publik, 9(1). https://doi.org/10.31506/jap.v9i1.4736
Indrajit, R. E., Zainudin, A., & Rudianto, D. (2005). Electronic government in action. Yogyakarta: Andi Yogyakarta.
Keban, Y. T. (2004). Enam Dimensi Strategis Administrasi Publik: Konsep. Teori Dan Isu, Yogyakarta: Gava Media.
Khan, A. (2021). Optimalisasi Pelayanan Publik Bagi Pemimpin di Era Digitalisasi di Provinsi Riau. Jurnal Niara, 14(2), 9–14. https://doi.org/10.31849/niara.v14i2.6246
Kominfo. (2023). Pemerintah Kebut Digitalisasi Layanan Publik. Retrieved from https://www.kominfo.go.id/content/detail/47280/pemerintah-kebut-digitalisasi-layanan-publik/0/artikel
Nurrahman, A., Dimas, M., Ma’sum, M. F., & Ino, M. F. (2021). Pemanfaatan Website Sebagai Bentuk Digitalisasi Pelayanan Publik Di Kabupaten Garut. Jurnal Teknologi Dan Komunikasi Pemerintahan, 3(1), 78–95. https://doi.org/10.33701/jtkp.v3i1.2126
Perpres Nomor 95. (2018). Peraturan Presiden Nomor 95 Tahun 2018 tentang Sistem Pemerintahan Berbasis Elektronik. Menteri Hukum Dan Hak Asasi Manusia Republik Indonesia, 110.
Rathod, P. (2010). Contemporary public administration. ABD PUBLISHERS.
Robia, F. E. D., Tarandun, C., Patiro, A., & Wangania, T. (2023). Efektivitas Penerapan Prinsip-Prinsip Good Governance Pada Pelayanan Publik Di Era Digital (Studi Di Kantor Camat Ternate Utara Kota Ternate). Jurnal Pendidikan Dan Konseling, 5, 4293–4302. Retrieved from http://journal.universitaspahlawan.ac.id/index.php/jpdk/article/view/11695%0Ahttp://journal.universitaspahlawan.ac.id/index.php/jpdk/article/download/11695/8971
Roy, J. (2017). Digital government and service delivery: An examination of performance and prospects. Canadian Public Administration, 60(4), 538–561. https://doi.org/10.1111/capa.12231
Wahyudi Saputra. (n.d.). TRANFORMASIDI GI TALPADAPELAYANAN PUBLI KDI MASAPANDEMI.
Wiranti, N. E., & Frinaldi, A. (2023). Meningkatkan Efisiensi Pelayanan Publik dengan Teknologi di Era Digital. JIM: Jurnal Ilmiah Mahasiswa Pendidikan Sejarah, 8(2), 748–754. Retrieved from http://jim.unsyiah.ac.id/sejarah/mm
Witri M. (2022). Digitalisasi Pelayanan: Adopsi Inovasi Pelayanan AdministrasiKependudukan Dan Catatan Sipil Berbasis Website. ULIL ALBAB : Jurnal Ilmiah Multidisiplin, 1(6), 1811–1826.
