Efektivitas Pelayanan Publik pada Aparatur Sipil Negara (ASN) dalam Prinsip Good Governance
Keywords:
State Civil Apparatus, Effectiveness, Good Governance, Public ServiceAbstract
The effectiveness of public services by the state civil apparatus (ASN) is one indicator of the successful implementation of the concept of good governance. This study aims to analyze the effectiveness of public services in the state civil apparatus (ASN) in applying the principles of good governance. Good governance, which includes transparency, accountability, participation, responsiveness, and fairness, is the foundation in creating quality public services that meet the needs of the community. However, the application of these principles to public services by ASN often faces obstacles, such as slow bureaucracy, lack of transparency, and low accountability and responsiveness to community needs. This research uses a qualitative approach through literature studies and secondary data analysis obtained from various scientific articles, government reports, and related regulations. The results show that despite efforts to improve service quality, there are still significant challenges in achieving the effectiveness of public services, such as the lack of training for civil servants, the unsuitability of the evaluation system, and barriers in communication between the government and the community. Therefore, more assertive policies and reforms are needed to improve ASN professionalism and a more responsive and accountable service system.
Metrics
References
Ansell, C., & Gash, A. (2008). Collaborative governance in theory and practice. Journal of Public Administration Research and Theory, 18(4), 543-571.
Berman, E. M. (2007). Public Administration in a Changing World. Pearson/Prentice Hall.
Choi, S., & Lee, J. (2013). Enhancing responsiveness in public administration. Public Management Review, 15(2), 212-232.
Christensen, T., & Lægreid, P. (2007). The Whole of Government Approach to Public Sector Reform. Public Administration Review, 67(1), 105-117.
Hanafi, A., & Rohman, F. (2019). Akuntabilitas dan Transparansi dalam Meningkatkan Kualitas Pelayanan Publik. Jurnal Kebijakan Publik, Vol. 8, No. 3, pp. 150-165.
Ibrahim, M., & Nadim, M. (2019). The Challenges of Citizen Participation in Public Services in Indonesia. Journal of Public Administration and Policy, 5(2), 128- 142.
Kettl, D. F. (2000). The Global Public Management Revolution: A Report on the Transformation of Governance. Brookings Institution Press.
Kim, S., & Lee, J. (2012). The influence of public service motivation on organizational performance. International Review of Administrative Sciences, 78(4), 565-585.
Lindblom, C. E., & Cohen, D. K. (1979). Usable Knowledge: Social Science and Social Problem Solving. Yale University Press.
Löffler, E., & Hinnosaar, M. (2012). Public sector responsiveness: An international perspective. Journal of Public Administration Research and Theory, 22(4), 563- 582.
Mardiasmo. (2009). Akuntansi Sektor Publik. Yogyakarta: Andi Offset. McKinney, J. (2015). E-Government and Civic Participation. Springer.
Nasution, R. (2018). Penerapan Prinsip Good Governance dalam Pelayanan Publik di Kantor Kecamatan Sail Kota Pekanbaru. Jurnal Ilmu Administrasi Publik, Vol. 7, No. 2, pp. 123-135.
Nubatonis, F., Rusmiwari, R., & Suwasono, Y. (2014). Prinsip Good Governance dalam Pelayanan Publik: Studi Kasus Dinas Kependudukan dan Pencatatan Sipil Kabupaten Kupang. Jurnal Ilmu Pemerintahan, Vol. 3, No. 2, pp. 89-104.
Nurrijaliana, A. (2019). Pengaruh Pelaksanaan Good Governance terhadap Kinerja ASN di Biro Humas Protokoler Kantor Gubernur Kepulauan Riau. Jurnal Ilmu Pemerintahan, 6(1), 90-102. https://repository.uin-suska.ac.id
Osborne, D., & Gaebler, T. (1992). Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector. Addison-Wesley.
Osborne, S. P., & Brown, L. (2005). Managing Change in Public Services. Routledge.
Penelitian di Dinas Kependudukan dan Catatan Sipil Kota Makassar (2022). Akuntabilitas Pelayanan Publik: Tantangan dan Strategi. Laporan Penelitian Universitas Hasanuddin
Pollitt, C., & Bouckaert, G. (2017). Public Management Reform: A Comparative Analysis. Oxford University Press.
Ramadhan, A. (2019). Evaluasi Kinerja ASN dalam Mewujudkan Good Governance di Kecamatan Muara Jawa, Kutai Kartanegara. Jurnal Administrasi Publik, 5(3), 112-124. https://ejournal.ip.fisip-unmul.ac.id
Rosyada, D. (2016). Evaluasi Penerapan Good Governance di Badan Pelayanan Perizinan Terpadu Satu Pintu Kota Samarinda. Jurnal Manajemen Pelayanan Publik, Vol. 5, No. 1, pp. 45-57.
Safitri, A., & Wahidahwati, N. (2023). Efektivitas Penerapan Good Governance dalam Pelayanan Publik di Surabaya. Jurnal Ilmu Administrasi, 12(1), 45-55. https://ojs.stiami.ac.id
Simarmata, E., & Sutrisno, T. (2022). Pengaruh Good Governance terhadap Kepuasan Pelayanan Publik di Bali. Jurnal Governance and Public Policy, 8(2), 67-80. https://ojs.stiami.ac.id
Sutoro, D. (2016). Manajemen Pelayanan Publik. Jakarta: Rajawali Pers. Tirole, J. (1994). The Theory of Industrial Organization. MIT Press.
Tunggal, S. (2018). Tantangan Good Governance dalam Pelayanan Publik di Indonesia. Jakarta: Penerbit Universitas Indonesia.
UNDP. (1997). Governance for Sustainable Human Development. United Nations Development Programme
Van der Wal, Z., de Lange, D., & van Hout, H. (2008). The importance of responsiveness in the public sector. Public Administration Review, 68(5), 893-905
Wahab, M. (2014). Pendidikan Administrasi Negara. Yogyakarta: Graha Ilmu.
Yawok, J. R. (2020). Efektivitas Kinerja ASN dalam Pelayanan Administrasi e-KTP di Papua. Jurnal Ilmu Pemerintahan Daerah, 4(2), 45-58. https://eprints.ipdn.ac.id
