Sistem Administrasi Pemerintahan pada Dinas Pariwisata Bengkulu Utara

Abstract

The Tourism Office is one of the Government Agencies in North Bengkulu Regency with the implementation of the Administration System still lacking, there are still some that do not support the continuity of the Government Administration process. Meanwhile, in an effort to achieve the goals of government organizations, the cooperation of each party is needed so that the goals can be achieved properly. The tourism sector has significant potential for the regional economy, but its management must be effective and efficient. The purpose of this study is to describe the Government Administration system at the North Bengkulu Tourism Office including inhibiting and supporting factors. This research uses a qualitative approach and case study method, with a focus on planning, service, development, empowerment and protection. Data were collected through observation, interviews, and documentation studies, then analyzed using the Miles and Huberman method. The results showed that the administrative system was not optimal due to the lack of stakeholder involvement, overlapping tasks, limited budget and human resources, and weak monitoring and evaluation. Nonetheless, the system still contributes positively to tourism development. Recommendations include improving coordination, strengthening human resource capacity, optimizing information technology, increasing community participation, and improving the monitoring and evaluation system.